Initial Statutory Disclosures

• FSP name: Vuleka Platform (Pty) Ltd.
• Trading name: Vuleka Insure.
• Registration number: 2017/410566/07.
• FSP licence number: 55203.
• Physical and postal address: 33 Andries Street South, Bramley Park, Sandton, Johannesburg, 2090.
• Telephone: 011 346 5233.
• WhatsApp: +27 65 945 9801.
• Email: insurance@vuleka.com.
• Contact person: our WhatsApp team on +27 65 945 9801, or insurance@vuleka.com. Our Key Individual is Nadia Kreft-Rossouw of NKR Attorneys Inc., 082 529 8206, nadia@nkrinc.co.za.

Vuleka Platform (Pty) Ltd is a private company with limited liability and an authorised Financial Services Provider (FSP 55203). We are a duly authorised intermediary of The Hollard Insurance Company Limited (FSP 17698).

We act under a written agreement with Hollard, alongside Proficient Solutions as Binder Holder. Where that agreement gives us binder functions, such as entering into or administering cover, determining participation fees or settling claims on Hollard's behalf, we perform those functions as agent of the insurer. A service contract or mandate is in place with each representative who renders services on our behalf, and we accept responsibility for their activities performed within the scope of that mandate.

We are paid a binder or outsourcing fee for that work, separately from commission. Details of the binder functions we hold and what we are paid for them are available free of charge on request.

• Vuleka Distribution (Pty) Ltd is the Group Policyholder.
• Vuleka Platform (Pty) Ltd is the Broker and Insurance Intermediary.
• Hollard is the Insurer and Underwriter. It carries the insurance risk and pays valid claims.
• Proficient Solutions (Pty) Ltd is the Binder Holder and Administrator (FSP 47047, registration number 2015/453844/07). Block C1, Unit 34, Wild Fig Business Park; PO Box 8445, Verwoerdpark, 1453. Telephone 084 441 6962 or 010 597 0837, admin@proficientsolutions.co.za, www.proficientsolutions.co.za. Compliance: Moonstone, 021 883 8000. Professional indemnity: Lombard Insurance Company Limited.
• The Hollard Insurance Company Limited (registration number 1952/003004/06, FSP 17698), 22 Oxford Road, Parktown, Johannesburg, 2193; PO Box 87419, Parktown, 2041. Telephone 011 351 5000, info@hollard.co.za, www.hollard.co.za. Compliance: 011 351 5000 (Group Compliance) or compliance@hollard.co.za.
• SASRIA SOC Ltd (FSP 39117), 36 Fricker Road, Illovo, Sandton, 2196. Telephone 0861 727 742 or 011 214 0800, contactus@sasria.co.za, www.sasria.co.za.
• Riot and civil unrest cover is provided through SASRIA SOC Ltd.

You participate as a Covered Merchant under the Vuleka SME Cover Master Group Scheme. Your Certificate of Insurance confirms your participation. Vuleka administers your participation and handles claims on your behalf.

No conditions or restrictions have been imposed by the Financial Sector Conduct Authority or by our product supplier on the financial services we may render, and no exemptions apply.

We are licensed under Category I for advice (non-automated) and intermediary services in respect of these product subcategories: Short-Term Insurance: Personal Lines, Short-Term Insurance: Commercial Lines, Long-Term Insurance: subcategory A, B1, B1-A, B2, B2-A and C.

On the Vuleka SME Cover Master Group Scheme we render intermediary services only. We give you factual information, help you apply on WhatsApp, collect your monthly fee and administer your claim. We do not give advice as defined in FAIS. A copy of our FSP licence is available free of charge on request from insurance@vuleka.com.

Although our licence permits advice, we do not make a recommendation based on an analysis of your personal financial circumstances for this product. You choose it yourself using the factual information we provide. If you need advice, speak to an authorised financial adviser.

You can verify our licence and authorised categories with the FSCA on 0800 110 443 or at www.fsca.co.za, and confirm our approved products with its call centre on 0800 20 37 22. Our licence shows the categories, subcategories and dates of authorisation.

Our Key Individual, Nadia Kreft-Rossouw of NKR Attorneys Inc. (Practice Number F68845), manages and oversees the financial services we render. Contact her on 082 529 8206 or nadia@nkrinc.co.za, or write to NKR Attorneys Inc., 5 Owl Street, Rant-en-Dal, Krugersdorp.

The people who deal with you on WhatsApp act as our representatives and render intermediary services only, within our licence categories. Some work under supervision while completing their competency requirements. We keep a representative register and will confirm on request whether a specific person is authorised and for what.

Our compliance function is outsourced to Moonstone Compliance (Practice Number 188). Our Compliance Officer is Géta Hancke. Telephone +27 21 883 8000, cell +27 82 514 6512, email ghancke@moonstonecompliance.co.za, address: 25 Quantum Street, Technopark, Stellenbosch, 7600.

Website: www.moonstonecompliance.co.za. You can also request these contact details from Vuleka by email or telephone.

We hold professional indemnity and fidelity insurance in the name of Vuleka Platform (Pty) Ltd, on a claims made basis, meeting the minimum required for our licence category. We keep this cover in force for as long as we are licensed. The policy details are:

• Insurer: Lombard Insurance Company Limited (FSP 1596), underwritten by Leppard and Associates (Pty) Ltd (FSP 274).
• Policy number: P51 028663.
• Policy period: 1 August 2026 to 31 July 2027, with a retroactive date of 1 August 2026.
• Limit of indemnity: R1 000 000 for any one claim and in total for the policy period. Deductible: R25 000.
• Extensions include fidelity cover for third party money and property and for our own money and property, cyber third party liability, data and information costs, public liability, regulatory enquiry expenses, statutory defence costs and outsource agreement liability.

Written confirmation of cover is available free of charge on request from insurance@vuleka.com.

We maintain a Conflict of Interest Management Policy, which you can read on our conflict of interest page and which is available free of charge on request.

We earn commission on the Master Group Scheme, regulated and capped under the Short Term Insurance Act, and a binder or administration fee, both paid by Hollard. Nothing extra is charged to you beyond the monthly fee. We hold no ownership interest in Hollard, and Hollard holds no ownership interest of 10 percent or more in Vuleka.

The General Code of Conduct requires us to tell you if more than 30 percent of our total remuneration from financial services in the past year came from a single product supplier. Vuleka currently places its short term insurance business with one insurer, so more than 30 percent of our remuneration comes from Hollard. We disclose this so you can weigh it up.

You may ask at any time for the amount or basis of calculation of everything we earn on your cover, and we will tell you in writing.

Our complaints procedure, including how to lodge a complaint and our response times, is set out on our complaints page. Our Complaints Officer and Responsible Manager is Brian Bonang Makwaiba, 011 346 5233, insurance@vuleka.com. Complaints about the administrator can go to Proficient Solutions on 010 597 0837 or admin@proficientsolutions.co.za. To escalate a complaint about the product or service to the insurer, email hollardinsurecomplaints@hollard.co.za. Complaining is free and will not affect your cover. If you are not satisfied with the outcome, you can escalate free of charge, generally within 6 months of our final response:

• FAIS Ombud, for complaints about advice or intermediary service: PO Box 74571, Lynnwood Ridge, 0040. Telephone 012 762 5000 or 012 470 9080, info@faisombud.co.za, www.faisombud.co.za.
• National Financial Ombud Scheme South Africa, for complaints about your cover or a claim: 0860 800 900, info@nfosa.co.za, www.nfosa.co.za.
• Financial Sector Conduct Authority, for conduct concerns about a licensed provider: 0800 110 443, www.fsca.co.za.

No one acting on our behalf may ask you to sign any form or document unless all details that you are required to provide have already been filled in. Never sign a blank or partly completed form.

You are responsible for the accuracy and completeness of all information you send us, including on WhatsApp. All material facts about you and your shop must be accurately and properly disclosed. A misrepresentation, non-disclosure or incorrect information could lead to a claim being rejected or your cover being cancelled.

No one may ask you, or offer you any inducement, to give up any right or benefit given to you under the General Code of Conduct. Nothing in our documents does so. A copy of the Code is available on request.

All information we obtain from you stays confidential unless you consent in writing, or the law requires us to disclose it. From time to time we may receive non-cash incentives from product suppliers or indirect consideration from other persons. If this happens, we will make the specific details available to you.

You chose to join the Vuleka SME Cover Master Group Scheme on WhatsApp, and this document confirms the cover you asked for in your Certificate of Insurance. This means:

• You joined of your own accord. This is not based on “advice” as defined in the FAIS Act 37 of 2002, so Vuleka has not recommended this product to you.
• We did not do a needs analysis because you specifically asked to join. Please consider for yourself whether this cover is right for you, your finances and your needs.
• These statutory disclosures, with our licence, remuneration, compliance and Ombud details, are sent together with your Certificate of Insurance and are always available on this website.
• If you would like us to contact you, or you need any assistance, WhatsApp us on +27 65 945 9801.

The monthly fee is payable monthly in advance through our payment partners, including Shop2Shop and Kazang, or by cash deposit or EFT. Fees we collect are handled in terms of our agreement with Hollard and, where required, through a dedicated account used only for these fees. We never ask you to pay into a personal account and do not accept cash at our offices. You will get a WhatsApp confirmation of every payment we receive. If the monthly fee is not received, cover may be suspended or cancelled in line with the Terms and Conditions of Cover.

• Read your Certificate of Insurance for your limits, and the Terms and Conditions of Cover for the maximum of two claims per year on each cover and the exclusions.
• You have a cooling off right. You may cancel within 14 days of receiving your Certificate of Insurance and disclosure documents, provided you have not claimed, and any monthly fee paid is refunded.
• You may cancel at any time after that on WhatsApp, subject to the Terms and Conditions of Cover. Vuleka may also end your participation on 31 days written notice.
• You will receive your Certificate of Insurance and these disclosures in writing, and you may ask for any document in a form you can keep.
• Keep a record of what you send us on WhatsApp. We may not waive any right or obligation created by law, and nothing in our documents does so.

We review these disclosures at least once a year and whenever our licence, insurer, remuneration arrangements or the law changes. This page is the current version, with its last updated date shown at the top.