Legal and policies
Everything about how we handle your information, what you agree to when you use Vuleka Insure, and how to hold us to account. Last updated 26 October 2026.
Terms and Conditions of Cover
The full terms and conditions of the Vuleka SME Protection Policy: fire, flood and theft cover, limits, claims and exclusions.
Privacy Policy
What personal information we collect, why we keep it, who we share it with and your POPIA rights.
Terms of Use
The rules for using the Vuleka Insure website, WhatsApp service and shop report pages.
Cookie and Tracking Policy
How we use cookies, analytics and advertising pixels, and how to switch them off.
Initial Statutory Disclosures
The statutory disclosures we give you before we render any financial service: our details, licence, compliance, cover and complaints information.
Complaints Procedure
How to complain, how long we take, and how to escalate to the Ombud if you are not happy.
Conflict of Interest Management Policy
How we identify, avoid, manage and disclose conflicts between our interests and yours, including what we earn.
PAIA Manual
How to request access to records we hold, under the Promotion of Access to Information Act.
Who we are
Vuleka Platform (Pty) Ltd (Registration Number 2017/410566/07), trading through its insurance product Vuleka Insure. Authorised Financial Services Provider, FSP 55203.
33 Andries Street South, Bramley Park, Sandton, Johannesburg, 2090
insurance@vuleka.com | 011 346 5233