Legal and policies
Everything about how we handle your information, what you agree to when you use Vuleka Insure, and how to hold us to account. Last updated 4 August 2026.
Policy Wording
The full terms and conditions of the Vuleka SME Protection Policy: fire, flood and theft cover, limits, claims and exclusions.
Privacy Policy
What personal information we collect, why we keep it, who we share it with and your POPIA rights.
Terms of Use
The rules for using the Vuleka Insure website, WhatsApp service and shop report pages.
Cookie and Tracking Policy
How we use cookies, analytics and advertising pixels, and how to switch them off.
FAIS Disclosure Notice
Who we are, what we are licensed to do, how we are paid and who underwrites your cover.
Complaints Procedure
How to complain, how long we take, and how to escalate to the Ombud if you are not happy.
Conflict of Interest Policy
How we identify, avoid and manage conflicts between our interests and yours.
PAIA Manual
How to request access to records we hold, under the Promotion of Access to Information Act.
Who we are
Vuleka Platform (Pty) Ltd (Registration Number 2017/410566/07), trading through its insurance product Vuleka Insure. Authorised Financial Services Provider, FSP 55203.
Unit 1, Wynberg Business Park, 33 Andries Street, Wynberg, Sandton
info@vuleka.com | 011 346 5233